Quality management Assignment Example | Topics and Well Written Essays - 1250 words - 5

Quality management - Assignment Example The team proposed the company to create two collaborative teams, which were quality control and quality assurance teams, to work for ensuring the quality of the products. â€Å"Quality control is concerned with examining the product or service — the end result† (Madison, 2014). The main aim of a quality control team is to examine and verify the products to ensure that the products meet the quality standards set by the company. On the other hand, â€Å"Quality assurance verifies that any customer offering, regardless whether it is new or evolved, is produced and offered with the best possible materials, in the most comprehensive way and with the highest standards† (Kietzman 1). The quality assurance team examines the product manufacturing process to ensure excellence in each stage of the process by identifying the defects and taking necessary steps to remove those defects. The quality management team used the fish bone diagram to sort out the issues that the company might have been facing. Given below is the step by step use of fish bone diagram which helped the team get into the causes for the problems concerning the company. The managers made the team aware about the issues related to the company. The problems identified and communicated to the team were steady growth, less customer preference, decreased customer satisfaction, decreased graph of sales, and less profits. The team summed all problems under the category of ‘poor company performance’. The quality management team went through the process of identifying the causes and came out with three main reasons which included less focus on quality by employees, less awareness in employees regarding the use of quality management system, and lack of any proper quality management system in the company. The team provided the company with a solution that was supposed to